Returns Policy

1. Returns of products at the Company’s charge:

The return of products is charged to the Company in all of the following cases:

  • 1.1.In all cases where other than the sold goods are delivered, by type or quantity.
  • 1.2 In case the item has damaged packaging at the time of delivery, completely or for the most part.
  • 1.3 In the event that any product(s) is/are found to be defective upon delivery to the Customer (hereinafter referred to as “DOA” for short). In this case, the return of the products will be accepted within seven (7) calendar days from their delivery to the Customer. The foregoing is without prejudice to the individual DOA policies of the manufacturers of the products as long as they comply with Applicable Law.
  • 1.4 In case it is determined that the product lacks a property, which property has been previously agreed in writing with the Company.
  • 1.5 In case the product is found to have a manufacturing defect. In this case, if this is confirmed by the authorised repairer providing the warranty, the following applies: The warranty is provided for a limited period of time indicated in the detailed specifications of the product and has the minimum legal duration specified in the Applicable Laws. After the end of this period or repair the replacement of the products is possible with an additional charge after a new agreement with the Customer.

In cases of return with the company’s charge, the products must be returned in the condition received by the Customer (asnew) and at the time agreed.

For all the above cases, the return of the product to be replaced should be made with all the documents that accompanied the product and its complete packaging (unless it is a defect that was discovered later than the delivery and the packaging does not exist or also except in the case of a product whose packaging was received by the distributors at the time of delivery of the item). The return of the products at the Company’s expense will be carried out either by the Company’s personnel and means of transport or by courier, or at the Company’s headquarters.

After the return of the products, the defect reported by the Customer is checked and then the Customer is contacted to inform him about the results of the check.

In case of return of the products, depending on the case, a free repair or replacement will be carried out, otherwise the price will be reduced or the transaction will be cancelled in accordance with the provisions of article 540 of the Greek Civil Code, provided that the products have been previously received and checked by the Company. In case of cancellation, the refund to the Customer will be made in the same way as the payment was made with the Company’s care. Specifically, the refund to the Customer will be made in the case of payment by credit card, by cancelling the credit card charge, which will be done by the Company and in the case of payment by cash, if the Customer had chosen the option “collection from the store”, will be made by returning the money to him from the head office.

In the event that the products are returned damaged or incomplete, the Company has the right to claim compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any further action in full or partial set-off of this claim against the Customer.

2. Returns of products at the Customer’s charge

Return of products at the Customer’s charge may be carried out in cases where the Customer for any reason, other than the above, has changed his mind and no longer wishes to purchase the product, provided that the withdrawal period mentioned in Section 5 has not expired and the Customer had expressly chosen a delivery method other than the cheapest standard delivery method offered by the Company. The return of the products can be made either by the Customer himself at the Company’s headquarters or by sending them, with the Customer bearing the shipping costs, after consultation with the Company’s staff. In both cases mentioned above, the product must be in perfect condition with all the original documents that accompanied the product (e.g. D.A.T., retailer’s receipt, etc.) and its complete packaging. In case of return of the products, and provided that the products have been previously received and checked by the Company, the refund to the Customer, will be made in case of payment by credit card, with cancellation of the credit card charge, which will be done with the care of the Company and in case of payment by cash, if the Customer had chosen the option “pickup from the store”, will be made with the return of the money to him from the headquarters. In case the products are returned damaged or incomplete, the Company has the right to claim compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of its claim against the Customer.

3. Right of withdrawal

  • 3.1 From the initial submission of the Customer’s order up to a period of 14 calendar days from delivery (when it comes to products) and even when there are several in the same order from the delivery of the last one and when there is an obligation to deliver products at regular intervals from the delivery of the first one, the Customer is entitled to withdraw from the sale.
  • 3.2 This withdrawal is unjustified and without any charge and if the item has already been delivered the Customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and packaging in perfect condition. The return of the item is accepted only if the Customer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.
  • 3.3 The notice of withdrawal shall be made in writing or electronically and the Company is obliged to send a confirmation of receipt of the notice of withdrawal as soon as it is received.

4. Exceptions to withdrawal:

There can be NO withdrawal in:

  1. (a) service contracts after the full provision of the service, if performance has begun with the consumer’s prior express consent and with his acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the supplier,
  2. (b) the supply of goods or services the price of which depends on fluctuations in the financial market which are beyond the supplier’s control and which may occur within the withdrawal period,
  3. (c) the supply of goods manufactured according to consumer specifications or clearly personalised,
  4. (d) the supply of goods which are liable to deteriorate or expire soon;
  5. e) the supply of sealed goods which are not suitable for return, for health protection or hygiene reasons and which have been unsealed after delivery,
  6. (f) the supply of goods which, after delivery, by their nature, are inseparably mixed with other items,
  7. g) the supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the sales contract, but the delivery of which can only take place after 30 days and the actual price of which depends on market fluctuations which cannot be controlled by the supplier,
  8. (h) contracts where the consumer has specifically requested a visit from the supplier to carry out urgent repairs or maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods in addition to the spare parts necessarily used in the performance of maintenance work or repairs, the right of withdrawal applies to those additional services or goods,
  9. (i) the supply of sealed audio recordings or sealed video recordings or sealed computer software, unsealed after delivery,
  10. (j) the supply of newspapers and all types of periodicals, with the exception of subscription contracts for the supply of such publications,
  11. (k) contracts concluded at public auction,
  12. (l) the provision of accommodation other than for the purpose of housing, transport of goods, car rental services, catering or services related to leisure activities, if the contract provides for a specific date or time limit for performance,
  13. (m) the supply of digital content not provided on a tangible medium, if the performance has been initiated with the consumer’s prior express consent and the consumer’s confirmation that he/she thereby forfeits his/her right of withdrawal.

  14. Ability to Cancel

    Ability to cancel the order up to two days before the delivery of the products.

    If the customer has chosen delivery of the order on the next day exactly, he can cancel it within 2 hours from the moment he received the e-mail confirming the purchase.

    At the end of the above time limits the order will be delivered to the customer and the customer will bear the shipping costs to send the product back to the store.

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