Terms of Use & Sale

Terms of Use

Date of Application: Effective from 10.07.2019

Special Data – Information

This website (“Website“) is owned by the company “electronpro” and the distinctive title “electronpro>>.

Activity of the Company: Providing products and services via the Internet.
Company’s headquarters address: 31 Philippou Street, Thessaloniki Center
E-mail:info@electronpro.gr
Phone number for orders: 6948302265

VAT NUMBER: 110194913

Your use of the Website and your purchases on the Website are governed by the following terms of use (“Terms of Use”) and terms of sale (“Terms of Sale“) and collectively the “Terms”.

Before using the Website as a user/visitor/registered Customer (hereinafter “User“), please read carefully and make sure that you understand and agree with these terms and conditions. If you do not agree with all the Terms, then you are not allowed to access the Website and use it or purchase products through it. By accessing or using the Website, you indicate that you accept your commitment as set out in the Terms.

https://www.greekecommerce.gr/vivliothiki/kodikas-deontologias/)(“Applicable Laws”).

2. Provision of Information and Products

The Company guarantees the quality, completeness and validity of the information provided on the Website, as well as the characteristics of the products on the Website and the accuracy of the specifications regarding the services provided.

In good faith, the Company shall not be liable for any technical or typographical errors, which may have occurred by mistake or due to the suspension of the operation of the Website due to force majeure.

3. Limitation of Liability

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE WEBSITE, THE SERVICES OR THE CONTENT ON THE WEBSITE OR THE SERVICES, EVEN IF THE DAMAGES COULD HAVE BEEN FORESEEN OR IF THE COMPANY WAS INFORMED OF THE POSSIBILITY OF SUCH DAMAGES.

If the above limitation of liability cannot be applied, the Company is liable only for serious lack of diligence in case of delay in the delivery of ordered products or information and services provided through the Website. Under no circumstances shall the Company’s liability that may arise in connection with the ordering of products through this Website, whether arising in contract, tort (including negligence) or any other cause, exceed the amount paid by the Customer to the Company.
Furthermore, the Company cannot guarantee the availability of the products depicted on the Website. However, it guarantees to inform its customers in a timely manner about the unavailability of these products.

The Company is not responsible for any technical issues that users may encounter when trying to access or browse the Website, which are related to the performance or compatibility of their own infrastructure with the Website. Furthermore, the Company shall not be liable for the actions or omissions of third parties and in particular for the improper interference of a third party in the products/services and/or information provided through the Company’s Website. Where the current Website contains links to third party websites, the Company is not responsible for the content of these websites or for any damage caused to the user by these websites.
Some jurisdictions do not allow the limitation or exclusion of liability for certain damages. In that case, the above limitations and exclusions may not apply to you, to the extent that the law of that jurisdiction applies to these Terms of Use.

4.User Obligations

Unless otherwise specified, the Website is intended solely for personal and non-commercial use. Any modification, copying, distribution, transmission, display, performance, reproduction, publication, licensing, creation of derivative works, transfer, or sale of any of the texts, illustrations, logos or communications/announcements appearing on the Website, including, but not limited to, graphics, photographs, images, pictures, animations, audio, illustrations, information, software, products or services and arrangements thereof (“Contents“), except where expressly permitted. The users of the Website accept and undertake not to use the Company’s Website for sending, transmitting, publishing or in any other way disseminating illegal, harmful, threatening, racist, offensive, abusive, annoying, slanderous, vulgar, obscene or harmful to minors material. In addition, visiting and conducting transactions through the Website must be for personal and private use, exclusively for legitimate purposes and in a manner that does not restrict or prevent the use of third parties. The User agrees not to collect and/or use any product descriptions, images, images, listings or prices of the Website other than for his/her own personal non-commercial use or to order a product of our Company.
The user is obliged to use the Website in accordance with the law and these Terms of Use, and not to perform any acts or omissions that may cause damage to the Website or its poor performance, or that may jeopardize the provision of services through the Website.

5. Your account

At your own choice, you may create your own account on the Website to use its specific services (e.g. ordering products) and in this case, you must log in to the account in order to place an order or make a payment for the products of the Website.

If you use any service on the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and, to the extent permitted by applicable law, you agree to assume responsibility for all activities that occur under your account or using your password. You should take all necessary steps to ensure that your password is kept confidential and secure and you should notify us immediately if you have any reason to believe that your password has been disclosed to anyone else or if your password is being used or is likely to be used in an unauthorised manner. You are solely responsible for ensuring the accuracy and correctness of the information you provide to us, which you declare to be correct and complete, and you undertake to inform us of any changes to the information you have provided. You can access your information in the “Login” section as a registered Customer. To find out how the Company processes the personal data you submit when you register as a Customer or when you order a product through the Website, please consult the Company’s Privacy Policy which you will find here.

You must not use any of the services on the Site: (i) in any manner that causes or is likely to cause the interruption of access to, damage or destruction of any Company service, (ii) for fraudulent use in connection with the commission of a criminal offence or other illegal activity; or (iii) in a manner that causes any nuisance, inconvenience or moral injury.

We reserve the right to refuse service, terminate accounts or remove or edit content if through the use of the Website you violate applicable laws, these Terms or Applicable Laws.

6. Copyright – Trademarks

Our logo and other Site Content may be subject to intellectual property rights and may not be used for any purpose without our prior written consent.

The Company owns the copyright of the Contents of the website, which it either owns or exercises its legal rights to use them. The name and all trademarks, logos and all graphic designs displayed on the Website are the property of the Company.
Republishing, reproduction, use or transmission of the texts, images, graphics, logos and any other Content of the Website in any way or means for commercial or other purposes is prohibited without the prior written permission of the Company. The only condition for the use of the above is personal information and use.

7. Data Protection & Privacy Policy

The Company has fully complied with the European General Data Protection Regulation 2016/679 EU (“GDPR“), as well as all applicable European and national laws and regulations on personal data protection and privacy, as well as the laws on privacy in the telecommunications sector (Law 3471/2006, as amended) and the decisions of the Hellenic Data Protection Authority (Hellenic Data Protection Authority) (“Personal Data Protection Laws“).
The Company processes personal data (as defined by the GDPR, hereinafter “Personal Data“) lawfully and transparently, in accordance with the General Principles of Processing of the GDPR, which it collects as a controller or processor of Personal Data, in the provision of services. The above processing is carried out in accordance with the Company’s Privacy Policy and Cookies Policy.

8. Informing the User in relation to his/her Personal Data

The Company takes the privacy of the User seriously and wants to inform you of any processing it intends to carry out on his/her Personal Data.

The Personal Data of the User, if he/she is a natural person, i.e. a “Data Subject”, which he/she has collected through the Website and is now included in the Company’s databases, are the absolutely necessary, required and minimal in order to be processed by the Company. for the purpose of performing the sales contract. The User’s Personal Data will be used by the Company for the purposes of providing products and services depending on the scope and needs of the contract each time and the processing may include manual or automated measures for the processing of Personal Data, including, but not limited to, collection, storage, correction.

The User’s Personal Data is stored in the Company’s databases for ten (10) years, due to tax obligations. The User has the right of access, rectification, portability, opposition to processing (when it is for advertising or other promotional purposes), erasure and “right to be forgotten” (except in cases where the law requires mandatory collection and storage for a specific period of time, such as tax issues).

9.Applicable Law – Jurisdiction

To the extent permitted by law, the Terms of Use shall be governed by and construed in accordance with Greek law. You agree that unless otherwise provided herein, for all disputes arising directly or indirectly from the Terms of Use or the use of the Website (including the purchase of the Company’s products through the Website), the Courts of Athens shall have exclusive jurisdiction and competence.

10. Modification of the content of the Website & Terms of Use

The Company reserves the right to modify or change the content of the Website at any time without prior notice to the Users.
The Company may also amend the Terms at any time by publishing the amended terms on the Website. The right to modify the Terms includes the right to modify, add or remove terms. The Company notifies Users through the current website when there is any change to the Terms. Any modification or change does not affect and does not apply to orders already placed. The Users are responsible in good faith and in accordance with business practice to regularly check whether the Terms have been modified if they revisit the Website. Your continued access or use of our services constitutes acceptance of the modified terms. The terms and conditions of use of the Website and the transactions carried out through it do not contravene the Greek mandatory provisions.

11.Independence

If any section or provision of the Terms is held to be invalid, illegal, unenforceable or in conflict with the laws of any jurisdiction, such invalidity shall not affect the validity of the remaining Terms.

12.Contact us

If these Terms are not clear or you wish to report any problem with the Website or its Content, please contact us as follows:

By mail:
31 Philippou Street, Thessaloniki Center, TK 546 31, Thessaloniki, Greece

E-mail
Please go to https://www.electronpro.gr and click on the“Contact Us” link at the bottom of the page.

Telephone:

2310230492

Terms of sale

Date of Application: Effective from 10.07.2019

Order

1.1 General

These Terms of Sale constitute the entire agreement (contract) between you, the customer (hereinafter referred to as “you“, “your“, “User” or “Customer“) and the company with the name “Kyprianidis Anastasios” and the distinctive title “electropro.

The Terms of Sale are governed and interpreted in accordance with all European and national laws on consumer protection and e-commerce, rules, regulations, directives, regulatory requirements and approvals, codes of conduct including, without limitation, Law 2251/1994, as amended and currently in force, Decree 131/2003 (transposition of Directive 2000/31 on e-commerce), Directive 2011/83/EU on consumer rights, Directive 2013/11/EU on alternative dispute resolution for consumer disputes, and Directive 2011/83/EU on the protection of consumers’ rights.https://www.greekecommerce.gr/vivliothiki/kodikas-deontologias/)(“Applicable Laws”).

1.2 Ordering Products via the Website

Placing an order through the Website constitutes an electronic declaration of intent directed to the Company to purchase a specific product (or products) listed on the Website. When you place an order to purchase a product from the Company, we will send you an email confirming receipt of your order and containing your order details. (the“E-mail“). The order confirmation e-mail indicates the date of receipt of your request and confirms receipt of your order, but does not constitute acceptance. The conclusion of the sales contract for a product you have ordered is completed when we send you the product and send you an email confirmation that the product has been dispatched. The sales contract is concluded with the Company. Without affecting your right to cancel an order as described in Section 4, you may cancel your order for a product at no cost at any time before we send the shipping confirmation email regarding that product.

You agree to receive the purchase invoice together with the receipt of the product.

Ordering and purchasing products via the Website constitutes a “distance contract” according to the definitions of L. 2251/1994 and is governed by the specific provisions of that law.

1.3 Telephone Order

Orders can be placed by telephone, by contacting a representative of the Company at 2310230492 from Monday to Friday 09:30 to 17:30. In this case, the Company’s representative declares to the consumer his/her identity and the commercial purpose of the communication. The confirmation of the order is done by sending an e-mail, which is sent immediately. The Order Confirmation E-mail indicates the date of receipt of your request and confirms receipt of your order, but does not constitute acceptance. The conclusion of the sales contract for a product you have ordered is completed when we send you the product and send you an email confirmation that the product has been dispatched. The sales contract is concluded with the Company. Without affecting your right to cancel an order as described in Section 4, you may cancel your order for a product at no cost at any time before we send the shipping confirmation email regarding that product.

You agree to receive the purchase invoice together with the receipt of the product.

Ordering products by telephone constitutes a “distance contract” according to the definitions of L. 2251/1994 and is governed by the specific provisions of that law.

1.4 Order to the Headquarters

Product orders can be placed at the Company’s headquarters from Monday to Friday from 10:00 to 17:30. There is no physical store where the Customer can make the purchase of a product as there is no stock of products at the Company’s headquarters, therefore there is only the possibility of placing the order and receiving it from the Company’s headquarters.

The conclusion of the sales contract for a product you have ordered is completed upon receipt of the product from the Company’s headquarters. The sales contract is concluded with the Company. You can cancel your order for a product at no cost at any time before you receive it.

TPayment methods

The available payment options are:

Substitution,
Cash at the point of receipt,
Card at the point of collection,
Deposit in a bank account,
With card Online

The cash on delivery method is valid for the whole of Greece, and has an additional charge of 5 € + VAT.

In case of deposit in a bank account, after the order is completed, the Customer deposits the amount of the ordered products in the bank of his choice and sends a photocopy of the deposit by e-mail to sales@electronpro.gr. The Company dispatches the products upon receipt of the proof of deposit.

Payment by credit card is made through the “Redirection” method in the eurobank Paycenter of eurobank. The Company’s online store accepts all Visa, Mastercard and Maestro credit cards. Transactions in our online store are protected by the highest online security systems of Eurobank. Detailed instructions are set out in the “Payment Methods” section of the Website.

Finally, there is a cash payment option and it concerns the receipt and payment of the Customer’s order from the Company’s headquarters.

Ways of Dispatch

Receipt from the PickPick UpPoint

The company operates with the method
Click Away
giving the possibility of picking up orders from the pick up point at 31 Philippou Street, upon notification.

In more detail, for orders placed by phone or from our online store, the customer receives information (in addition to the order confirmation email) in which he is informed when he can come to receive his order. If the above communication takes place, the opening hours of the collection point are daily 10:00 -17:00

Orders are automatically cancelled after 3 days from the customer’s notification and the relevant notification of cancellation is sent. For more information please contact our sales department 6948302265 or send us an email at info@electronpro.gr

ATTENTION

Under no circumstances should you start for pickup IF YOU HAVE NOT placed an order or have NOT received the relevant confirmation for your order

Shipments within Thessaloniki

Cash on delivery charge 5€ + VAT for all shipments
Free shipping

Shipments outside Thessaloniki

Cash on delivery charge 5€ + VAT for all shipments
For shipments outside Thessaloniki there is an extra charge of 4€+fpa
Shipments with a transport company

For heavy and bulky parcels such as gaming chairs, professional printers, ups, printing paper or bulk orders , we recommend shipping with a shipping company to reduce shipping costs.

There is no cash on delivery option for shipments with a transport company and the payment of the order is made by deposit in a bank account

For more information please contact our sales department 6948302265 or send us an email at info@
electronpro.gr

Delivery time

We would like to inform you that electronpro sends all orders sealed. If you receive your order in an open or damaged package please do not accept it and contact our sales department immediately at 6948302265 or send us an email at info@electronpro.gr

Deliveries are made by courier every day 09:00 – 17:00. If you wish a more specific delivery time, you can note it in the comments of your order or to one of our representatives during the phone call. The time frame for delivery can be limited to 4 hours (e.g. 10:00 – 14:00).

ATTENTION

The desired delivery time as well as Saturday delivery is not binding for the courier and may not be followed

Inland Destinations refers to transport and delivery of shipments to inland destinations and the indicative delivery time is 1-3 working days
Island Destinations refers to transport and delivery of shipments to island destinations and the indicative delivery time is 1-3 working days
Hard-to-reach areas concerns transport and delivery of shipments to areas outside the main cities and the indicative delivery time is 2-6 working days

Returns Policy

4.1 Returns of products at the Company’s expense:

The return of products is charged to the Company in all of the following cases:

4.1.1In all cases where goods other than those sold are delivered, by type or quantity.

4.1.2If, at the time of delivery, the item has damaged packaging, completely or for the most part.

4.1.3In the event that any product(s) is/are found to be defective upon delivery to the Customer (hereinafter referred to as “DOA” for short).

In this case, the return of the products will be accepted within seven (7) calendar days from their delivery to the Customer. The foregoing is without prejudice to the individual DOA policies of the manufacturers of the products as long as they comply with Applicable Law.

4.1.4If it is determined that the product lacks a property, which property has been previously agreed in writing with the Company.

4.1.5If the product is found to have a manufacturing defect.

In this case, if this is confirmed by the authorised repairer providing the warranty, the following applies:

The warranty is provided for a limited period of time indicated in the detailed characteristics of the product and has the minimum legal duration specified in the Applicable Laws. After the end of this period or repair the replacement of the products is possible with an additional charge after a new agreement with the Customer.

In cases of return with the company’s charge, the products must be returned in the condition received by the Customer (asnew) and at the time agreed.

For all the above cases, the return of the product to be replaced should be made with all the documents that accompanied the product and its complete packaging (unless it is a defect that was discovered later than the delivery and the packaging does not exist or also except in the case of a product whose packaging was received by the distributors at the time of delivery of the item). The return of the products at the Company’s expense will be carried out either by the Company’s personnel and means of transport or by courier, or at the Company’s headquarters.

After the return of the products, the defect reported by the Customer is checked and then the Customer is contacted to inform him about the results of the check.

In case of return of the products, depending on the case, a free repair or replacement will be carried out, otherwise the price will be reduced or the transaction will be cancelled in accordance with the provisions of article 540 of the Greek Civil Code, provided that the products have been previously received and checked by the Company. In case of cancellation, the refund to the Customer will be made in the same way as the payment was made with the Company’s care. Specifically, the refund to the Customer will be made in the case of payment by credit card, by cancelling the credit card charge, which will be done by the Company and in the case of payment by cash, if the Customer had chosen the option “collection from the store”, will be made by returning the money to him from the head office.

In the event that the products are returned damaged or incomplete, the Company has the right to claim compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any further action in full or partial set-off of this claim against the Customer.

4.2 Returns of products at the Customer’s charge

Return of products at the Customer’s charge may be carried out in cases where the Customer for any reason, other than the above, has changed his mind and no longer wishes to purchase the product, provided that the withdrawal period mentioned in Section 5 has not expired and the Customer had expressly chosen a delivery method other than the cheapest standard delivery method offered by the Company. The return of the products can be made either by the Customer himself at the Company’s headquarters or by sending them, with the Customer bearing the shipping costs, after consultation with the Company’s staff. In both cases mentioned above, the product must be in perfect condition with all the original documents that accompanied the product (e.g. D.A.T., retailer’s receipt, etc.) and its complete packaging. In case of return of the products, and provided that the products have been previously received and checked by the Company, the refund to the Customer, will be made in case of payment by credit card, with cancellation of the credit card charge, which will be done with the care of the Company and in case of payment by cash, if the Customer had chosen the option “pickup from the store”, will be made with the return of the money to him from the headquarters. In case the products are returned damaged or incomplete, the Company has the right to claim compensation from the Customer, the amount of which will be determined by the condition of the products and to proceed unilaterally and without any other means to a total or partial set-off of its claim against the Customer.

4.3 Right of withdrawal

4.3.1 From the initial submission of the Customer’s order up to a period of 14 calendar days from delivery (when it comes to products) and even when there are several in the same order from the delivery of the last one, while when there is an obligation to deliver products at regular intervals from the delivery of the first one, the Customer is entitled to withdraw from the sale.

4.3.2 This withdrawal is unjustified and without any charge and if the item has already been delivered the Customer must return the product exactly in the condition in which it was received, with all its parts, the accompanying forms and packaging in perfect condition. The return of the item is accepted only if the Customer has first paid any amount charged by the company for the shipment of the item to him and the shipping costs for the return of the item.

4.3.3. The declaration of withdrawal is made in writing or electronically and the Company is obliged to send a confirmation of receipt of the withdrawal declaration as soon as it is received.

4.4 Exceptions to withdrawal:

There can be NO withdrawal in:

(a) service contracts after the full provision of the service, if performance has begun with the consumer’s prior express consent and with his acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the supplier,

(b) the supply of goods or services the price of which depends on fluctuations in the financial market which are beyond the supplier’s control and which may occur within the withdrawal period,

(d) the supply of goods which are liable to deteriorate or expire soon,

e) the supply of sealed goods which are not suitable for return, for health protection or hygiene reasons and which have been unsealed after delivery,

(f) the supply of goods which, after delivery, by their nature, are inseparably mixed with other items,

g) the supply of alcoholic beverages, the price of which has been agreed at the time of conclusion of the sales contract, but the delivery of which can only take place after 30 days and the actual price of which depends on market fluctuations which cannot be controlled by the supplier,

(h) contracts where the consumer has specifically requested a visit from the supplier to carry out urgent repairs or maintenance work. If, in the case of such a visit, the supplier provides services in addition to those specifically requested by the consumer or goods in addition to the spare parts necessarily used in the performance of maintenance work or repairs, the right of withdrawal applies to those additional services or goods,

(i) the supply of sealed audio recordings or sealed video recordings or sealed computer software, unsealed after delivery,

(j) the supply of newspapers and all types of periodicals, with the exception of subscription contracts for the supply of such publications,

(k) contracts concluded at public auction,

(l) the provision of accommodation other than for the purpose of housing, transport of goods, car rental services, catering or services related to leisure activities, if the contract provides for a specific date or time limit for performance,

(m) the supply of digital content not provided on a tangible medium, if performance has been initiated with the consumer’s prior express consent and the consumer’s confirmation that he/she thereby forfeits his/her right of withdrawal.

ResultsWithdrawal

i. The exercise of the right of withdrawal shall terminate the obligations of the Parties. Following the declaration of withdrawal, the Company is obliged to pay the price received.

ii. The refund to the Customer will be made in the case of credit card billing as follows: in the event that until the withdrawal and return of the item the price has been paid to the Company by the Bank, the Company will be obliged to inform the Bank of the cancellation of the transaction and the bank will proceed with any action provided for under the contract it has drawn up with the Customer. Following this information, the Company shall not be liable for the time and manner of execution of the offset, which is regulated by the aforementioned contract.

iii. In the case of cash payment, if the Customer had chosen the option “pickup from the store”, it will be done with a refund to him from the store where he made the receipt of the product.

iv. The return will be made no later than within fourteen (14) working days of both the product and the price.

v. Delivery costs are not refundable only if the Customer had chosen a delivery method other than the cheapest standard delivery method offered by the Company. The Customer is also obliged (unless the supplier has offered to collect the goods himself) to return the goods within 14 calendar days from the day on which he notified the withdrawal.

vi. The Customer is liable to compensate the Company if it has made use of the goods other than that which is necessary to ascertain the nature, characteristics and function of the goods in the period up to the declaration of withdrawal, and the Company is entitled to agree with the Customer on its compensation even with mutual set-off.

6. Prices and Availability

6.1 All prices include VAT.

6.2 The Website contains availability information for products sold by the Company, including product information. Beyond what is listed on the Website, we cannot be more specific about availability. As we process your order, we will notify you by email as soon as possible if any products you order turn out to be unavailable and you will not be charged for those products.

Unless expressly stated on the Website, delivery times are approximate and are not guaranteed.

6.3 Despite our best efforts, a small number of products listed in our catalogue may be incorrectly priced. We will verify the pricing when processing your order and before we receive payment. If we have made a mistake and the correct price of a product is higher than the price on the Website, we will contact you before dispatch to ask you if you wish to purchase the product at the correct price or cancel your order. If the correct price of a product is lower than the price listed, we will charge the lower amount and send you the product.

7. Supplier’s Liability and Warranty. Seller’s Liability for Defects.

7.1. The producer of any product you buy is liable for any damage caused by a defect in his product. Any agreement to limit or release the producer from his liability shall be null and void. Claims against the producer for damages are barred after three years after the injured party was informed or should have been informed of the damage, the defect and the identity of the producer. Ten years after the product in question has been marketed, the injured party’s rights against the producer are extinguished. In case of doubt as to the identity of the producer of a product you have purchased from us, please let us know.

7.2 Every consumer durable is accompanied by a written guarantee from the manufacturer of the product or the business that imported the product into the EU or the business that affixes its trademarks to the product by claiming to be the manufacturer (“the Manufacturer“). Please pay particular attention to the terms of the warranty provided by the Manufacturer as well as to the other accompanying documents and data which are included in the products under the responsibility of the Manufacturer, especially those concerning information on the safe use and maintenance of the products. In particular we emphasize that:

7.3. The Manufacturer must provide the consumer with clear and complete instructions in writing, in the Greek language or with internationally established symbols, for the safe use, maintenance, preservation and full utilisation of the product and information on the risks involved in its use and maintenance.

7.4. The guarantee must include, in simple, legible and understandable wording in Greek, at least the name and address of the guarantor, the product to which the guarantee refers, its exact content, its duration and the extent of its territorial validity. The guarantee must comply with the rules of good faith and not be negated by excessive exclusion clauses.

The duration of the legal guarantee is determined by the Applicable Laws.

7.5. If during the warranty period a defect appears in the product and the Manufacturer refuses or slows down the repair beyond the necessary time, the consumer is entitled to request the replacement of the product with a new one of the same characteristics and quality or, if it is not repaired, to request withdrawal from the contract. If the required repair time exceeds fifteen (15) working days, the consumer is entitled to request the temporary replacement of the product for the duration of the repair. The breach by the Manufacturer of its obligations does not affect the validity of the guarantee, which the consumer may invoke and demand that the Manufacturer comply with it. In case of replacement of the product or its spare part, the warranty is automatically renewed for the entire duration of the new product or spare part.

7.6. The Company has towards you all the obligations provided for in the Civil Code for the seller. In particular, in the event of a defect in the product we sell you, you may (a) request its repair at no charge to you or its replacement unless this is impossible or requires disproportionate costs, (b) request a reduction in the price and (c) withdraw, unless it is a minor actual defect. The above obligations do not apply if the defect has been caused by you, or by force majeure in the strict or broad sense. In any case, the products must be accompanied by the necessary legal documents and receipts. These obligations shall in any event lapse within two years.

8. Complaint

The sales contract may be terminated by both parties in case of breach of any of the Conditions, all of which are agreed to be essential and their breach is considered as “good cause for termination”.

9. Transaction Security

The Company recognizes the importance of the security of your electronic transactions and takes all necessary measures, using the most modern and advanced methods, to ensure your maximum security. All information related to your personal information and transactions is secure and confidential. The security of the Company’s e-shop is achieved by the following methods:

i) Ensuring the confidentiality of the transfer of your Personal Data

To ensure the confidentiality of the data transfer, we use RSA (2048bits).

ii) Automatic disconnection

If there is no activity for 30 days, you will be automatically disconnected from the Company’s e-shop members area.

iii) Controlled Access (firewall)

Access to the Company’s systems (servers) is controlled by a firewall, which allows the use of specific services by Users while prohibiting access to systems and databases with confidential data and information of the Company.

iv) Encryption

The Company’s system first decrypts the information it receives using the same key (predefined at the start of your connection to the service) and then processes it. Your Company’s systems send information using the same encryption process.

Wherever on the Website you enter personal data (password, addresses, phone numbers, credit cards, etc.) there is SSL encryption.

Encryption is essentially a way of encoding information until it reaches the intended recipient, who will be able to decode it using the appropriate key. When ordering and if the User has logged in with his username and personal password in the Company’s online store, all communication between your computer and the Company’s systems is encrypted using an RSA key (2048bits). That is, every time you send information to the system, your browser first encrypts it using an RSA key (2048bits) and then sends it to the system.

v) Confidentiality of Transactions

Confidentiality is self-evident. The same basic principles that govern traditional transactions apply to e-commerce. All information transmitted by the user/member to the Company is confidential and the Company has taken all necessary measures to ensure that it is used only to the extent necessary in the context of the services provided. Some of the measures taken are the following:

i. Only authorised employees have access to your transaction information and only when necessary, e.g. to process your requests.

ii. The Company does not disclose the details of Customers and their transactions, unless it has a written authorization from you or it is required by a court order or decision of another public authority.

iii. In case the Company uses third parties to support its systems, it ensures that confidentiality is guaranteed. For more information on how the Company processes Personal Data, please visit the Company’s Privacy Policy at the link below.

10. Information about the Products

Unless expressly stated otherwise, the Company is not the manufacturer of the products sold on this Website. While we work to ensure that the product information on our Site is correct, the actual packaging and materials of the product may contain more and different information than that shown on our Site. All information about the products on our Website is provided for informational purposes only. We recommend that you do not rely solely on the information presented on the Website and always read the labels, warnings and instructions provided with the product before use.

11. Limitation of Company Liability

IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING FROM ITS TRANSACTIONS THROUGH THE WEBSITE AND SHALL NOT BE LIABLE FOR ANY DAMAGE OR LOSS ARISING FROM THE CANCELLATION OF ORDERS, NON-PERFORMANCE OR DELAY IN PERFORMANCE, FOR WHATEVER REASON, EVEN IF THE DAMAGE COULD HAVE BEEN FORESEEN OR IF THE COMPANY WAS INFORMED OF THE POSSIBILITY OF SUCH DAMAGE.

The Company will not be liable for any delay in shipping an ordered product or failure to comply with our obligations under these circumstances if the delay or failure results from any cause beyond the Company’s reasonable control. This condition does not affect your statutory right to receive the goods or services provided within a reasonable time or to receive a refund if the goods or services ordered cannot be provided within a reasonable time due to a cause beyond the Company’s reasonable control.

12. Alternative Dispute Resolution Procedure

In accordance with Directive 2013/11/EC, which was transposed in Greece by the Council Regulation 70330/2015, and Regulation 2013/524/EU on Online Dispute Resolution (ODR), the possibility of electronic resolution of consumer disputes through the Alternative Dispute Resolution (ADR) procedure is provided for throughout the European Union. Specifically, if the Customer has the status of a consumer (i.e. a natural person acting outside his/her professional capacity) and has any problem with a purchase made from our Website, he/she may appeal through the single pan-European platform for the electronic dispute resolution (EDR platform) to approved dispute resolution bodies which are registered on this platform (https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage.). Directive 2013/11/EC applies to out-of-court procedures for the out-of-court settlement of domestic and cross-border disputes concerning contractual obligations arising from sales or service contracts between a trader established in the EU and a consumer residing in the EU, through the intervention of an ADR entity, which proposes or imposes a solution or brings the parties together to facilitate an amicable solution.

Regulation 2013/524/EU applies to the out-of-court settlement of disputes concerning contractual obligations under electronic sales or service contracts between an EU consumer and a trader established in the EU through the intervention of an ADR entity listed in accordance with Article 20(2) of Directive 2013/11/EU and using the EDR platform.

13.Applicable Law – Jurisdiction

To the extent permitted by law, the Terms of Sale shall be governed by and construed in accordance with Greek law. You agree that unless otherwise provided herein, for all disputes arising directly or indirectly from the Terms of Use or the use of the Website (including the purchase of the Company’s products through the Website), the Courts of Athens shall have exclusive jurisdiction and competence.

14. Modification of the content of the Website & Conditions of Sale

The Company reserves the right to modify or change the content of the Website at any time without prior notice to the Users.
The Company may also amend the Terms of Sale at any time by publishing the amended terms on the Website. The right to amend the Terms includes the right to amend, add or delete the Terms of Sale. The Company notifies Users via the current website when there is any change to the Terms of Sale. Any modification or change does not affect and does not apply to orders already placed. Visitors/users are responsible within the framework of good faith and business ethics to regularly check whether the Terms of Sale have been modified if they revisit the Website. Your continued access or use of our services constitutes acceptance of the amended Terms of Sale. The terms and conditions of use of the Website and the transactions carried out through it do not contravene the Greek mandatory provisions.

15.

If any section or provision of the Terms of Sale is held to be invalid, illegal, unenforceable or in conflict with the laws of any jurisdiction, such invalidity or invalidation shall not affect the validity of the remaining Terms of Sale.

17.Contact us

If these Terms of Sale are not clear or you wish to report any problem with the Website or its Content, please contact us as follows:

E-mail
Please go to https://www.electronpro.gr/και and click on the“Contact Us” link at the bottom of the page.

Telephone:

6948302265